What is Biz Chat Agents?
Biz Chat Agents is a web-based live support Provider. It enables the e-business websites to offer online instant help to the visitors, and turn potential customers to buyers. We provide you virtual business support and Live Customer Support, from a global contact center rather than your office.
Why should I add Biz Chat Agents on my website?
Quite simple, people will buy where they feel comfortable, where they know that they are getting solid advice and where they can enjoy human interaction. Live Support Person provides the missing human interaction factor in cyber shopping. You can interact with your customers, guide them, advice them, make them feel comfortable as if they are at your outlet.
Why is Biz Chat Agents better than the others?
Our skilled customer service agents have all that it takes to respond with high accuracy, maintaining high service levels. Our operators work round the clock (24×7) to ensure that your customers get the replies just when they need it the most. We work on a variable-cost model basis just to suit your business requirements and embrace considerable client direction in how to interact with their customers.
How do I control the quality of service?
Transcripts of all chats can be sent for your review or as confirmation that queries are answered correctly. Our Strict quality assurance process consists of daily agent monitoring sessions to ensure that high performance levels are being maintained.
How difficult is it so start the service?
It takes no more than 12 hours to start the service. You will receive a welcome call/email from your account manager to give you all the information regarding rest of the implementation process. This ensures that the technical parts of the service are working and also helps us in determining the amount of online customer service needed on your web site. While this is happening, a dedicated team of Accounts Managers work with you and develop a Curriculum Design for your business. This is a customized training manual for your business model. This document ensures that Representatives have the knowledge they require to provide Live Customer Support to visitors on your website.
Is there a Setup Fee / Yearly Contract?
No, there is no Setup fee or long term commitments. As long as you remain a paid customer on the monthly basis plan of $99 /month, you will benefit from our services.